How ZZ Driggs is managing deliveries during COVID-19
This note was last updated on 2/5/21
Dear ZZ Community,
Here at ZZ Driggs, we take great pride in our human-centric culture, and never has this approach been more important than right now as we face the reality of COVID-19. The health of our employees and our customers will always be our number one priority, so please review below the procedures and policies we have enacted during this fragile time.
This plan is based on guidelines from the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), and the NY Forward Safety Plan, provided by Governor Cuomo of New York.
At ZZ Driggs, we continue to monitor the situation daily and will update our policies as conditions evolve.
- Mandatory no-contact delivery
Our Field Operations Team will be adjusting our delivery experience to eliminate all contact with clients during the delivery. As a ZZ customer, you have the choice between a curbside drop-off or contactless inside delivery of your furniture. In either scenario, our team will be wearing masks, gloves, hairnets, and other relevant PPE. At the conclusion of your delivery, we will utilize the proper EPA-registered disinfectants in addition to our UV-C wands on the furniture and within the interior space.
- Implementing additional mandatory cleaning processes
In an abundance of caution, our Warehouse Operations Team will be adding additional cleaning procedures to our daily routine. We will be cleaning and disinfecting our warehouse space, common areas and van at the start and end of the day, in addition to continuing to utilize our quarantine room for all upholstered items and textiles. Furthermore, we will be laundering all our reusable furniture blankets after each delivery.
- Preparing our customers for deliveries to ensure health & safety
Before your delivery, our Customer Experience Team will require certain key details so that we may most safely prepare for the delivery ahead. Based on your reply, we will determine the appropriate moving protocol and take additional precautions as needed to protect everyone involved. Also, if you or someone within your household has symptoms akin to the flu or COVID-19, ZZ will reschedule your delivery (or pickup) for a later date at no charge.
Every day we continue to monitor this unprecedented situation, and we remain committed to making the best decisions possible for our customers, employees and our greater community. We are in this together, and we will make it through together!
Take care and with love,